Frequently Asked Questions

How do I place an order?

  1. Upload Your Photo: Click the "Upload" button to share a clear photo of your pet. Don't worry—our designers will work their magic to capture every detail.
  2. Personalize: Add your pet’s name to be engraved on the front or back for that extra special touch.
  3. Checkout: Fill in your shipping details and complete your payment through our secure UK-encrypted gateway.
  4. Review & Crafting: Our artists will transform your photo into a digital sketch and hand-engrave it onto your chosen piece.

Pro Tip: For the best result, ensure your pet's photo is taken in good lighting and their face is clearly visible!

How long does shipping take?

Each piece is uniquely handcrafted. It typically takes our team 3 to 5 business days to perfect your custom engraving. Once ready, your keepsake is shipped via tracked delivery, arriving within 3 to 6 business days

What are the necklaces made of? Is it real gold?

At Aura & Tale, we focus on combining timeless beauty with everyday durability.

While our pieces are not solid gold, they are meticulously crafted using a premium 18k Gold or Rose Gold finish. We use a base of high-quality 304L Stainless Steel, which is then coated with a thick, durable layer of 18k Gold using advanced Ion Plating (IP) technology.

This process ensures your jewelry looks and feels like solid gold, but at a price that allows you to keep your memories close without compromise.

Key Benefits:

  • Luxury Finish: Premium 18k Gold/Rose Gold IP plating for a deep, authentic shine.
  • Skin Friendly: 100% hypoallergenic and nickel-free—perfect for sensitive skin.
  • Built to Last: Tarnish-resistant and engineered for everyday wear.
  • Water Resistant: Designed to withstand the pace of your daily life while maintaining its glow.

Are they waterproof?

While our pieces are water-resistant, we recommend removing them before showering, swimming, or using lotions and chemicals. This helps preserve the finish over time.